Shipping Policy

Last updated: July 23, 2026

noee ships within the United States and Canada. This policy explains how we handle shipping once your order is placed on www.noeeskin.com. By placing an order with us, you agree to the terms below.

Where We Ship

We currently ship to addresses within the United States and Canada, including Alaska, Hawaii, and territories where our carriers can deliver. International shipping outside North America isn't available yet — join the waitlist to be notified when it opens.

Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding holidays). You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfillment partner.

Shipping Rates & Delivery

Shipping costs and delivery estimates are calculated at checkout based on your address. Free standard shipping is offered on orders over $60 (before tax). Delivery typically takes 3–7 business days from dispatch within the U.S., and 5–10 business days to Canada, though times vary by carrier and destination.

Lost, Stolen, or Undeliverable Packages

Once your order ships, the carrier is responsible for delivery. If a package is marked delivered but you haven't received it, please check with neighbors and your building first, then email us at hello@noeeskin.com within 7 days of the delivery date so we can help you file a claim.

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we'll reach out to arrange reshipment. Reshipping costs are the responsibility of the customer. Refused shipments are not eligible for a refund.

Returns & Refunds

For hygiene reasons, opened or used products are final sale. Unopened products in their original, sealed packaging may be returned within 30 days of delivery for a refund of the product price. If your order arrives damaged, defective, or incorrect, email us within 7 days and we'll make it right.